Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kylee L

Kylee L

June 5, 2026

5  out of  5
rating by Kylee L
"I can't express how wonderful Rainy is! She is so efficient and nice! She quickly got me set up with changes to my policy in addition to new policies. Thanks Rainy, you're the best!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Scott Brase’s Team here in Imperial . "
Profile photo of Kane Sikes

Kane Sikes

May 31, 2026

5  out of  5
rating by Kane Sikes
"Rainey at State Farm worked with me a lot and was very helpful"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Scott Brase’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Imperial ."
Profile photo of Mike Flynn

Mike Flynn

May 29, 2026

5  out of  5
rating by Mike Flynn
"Rainey at Scott Brase State Farm was very helpful and easy to work with as I added home owners insurance and life insurance to my existing auto policy. I’ve had auto insurance with Scott Brase State Farm for over 25 years and am happy to trust them with my home and life insurance needs as well. Rainey has been very responsive, organized, and easy to work with, helping me figure out the best products for my needs."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Scott Brase’s Team! We deeply appreciate your kind words here in Imperial . "
Profile photo of Keith Doba

Keith Doba

May 27, 2026

5  out of  5
rating by Keith Doba
"Rainey took care of me wonderfully, answered all questions, and so far has been very responsive"
We responded:
"Thanks so much for the fantastic rating, Keith! We are so glad you had a positive experience with us here on State Farm Agent Scott Brase’s Team. If there is anything we can do for you in the future, just give us a shout! "
Profile photo of Bethany Moore

Bethany Moore

May 19, 2026

5  out of  5
rating by Bethany Moore
"Rainey gave me a call and was extremely patient with me as I rescheduled on her no less than 4 times. Finally, when I had time to discuss rates, she patiently went through multiple options with me. What surprised me most was our renters policy, renters is always cheap however, Rainey saved us about $15 on the total policy and gave us 20x the amount of coverage we had with LM, our coverage with LM was awful for renters and Rainey broke everything down to help me understand it a bit better. Obviously, while that savings isn't huge, the added coverage is! As far as auto, she helped us uncover quite a bit of savings there, almost $60/month! Rainey won us back and the Scott Brase team is always a pleasure to work with."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Profile photo of David Heinrich

David Heinrich

May 6, 2026

5  out of  5
rating by David Heinrich
"We are returning customers to State Farm. We know State Farm is a top shelf Insurance Carrier. Scott has been a long time Agent I hold in high regards. We are both pleased with the service, the products presented and the overall service and closing was excellent. Patty and I are looking forward to a long relationship. Rainey ask a lot of question and was an excellent listener and in the end run provided us with more than we expected. We are both very happy to be back as State Farm customers."
We responded:
"David, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Profile photo of Keith Hollis

Keith Hollis

April 14, 2026

5  out of  5
rating by Keith Hollis
"I was shopping auto and home insurance. Rainey at Scott Brase State Farm Agency was quick to contact me and provide quotes on both. She was very knowledgeable, easy to work with and polite. She is great to work with and provides follow up to make certain you know exactly everything about your policies. A+"
We responded:
"Keith, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Scott Brase’s Team here in our Imperial office. "
Profile photo of Eric LeGrand

Eric LeGrand

April 14, 2026

5  out of  5
rating by Eric LeGrand
"I switched my home owners to State Farm, they reduced my insurance more than half of what I was paying before. Best part is working with Rainey, she does it right away, and I didn’t have to wait a week for someone to get back to me like other insurance companies. I also use them for my business vehicles. I highly recommend calling Scott Brade and requesting Rainey, I promise you’ll be happy you did"
We responded:
"Thank you for your kind review of State Farm Agent Scott Brase’s Team. We appreciate it!"
Profile photo of Steven Miller

Steven Miller

March 17, 2026

5  out of  5
rating by Steven Miller
"Signed up for auto and home with Rainey, she saved me over 1000 dollars a year! Was dreading the process, but Rainey made it quick and simple. Loved working with her! Huge thank you to the team over at Scott Brase State Farm."
We responded:
"Steven, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Scott Brase’s Team here in our Imperial office. "
Profile photo of Lydia Rotman

Lydia Rotman

August 15, 2025

1  out of  5
rating by Lydia Rotman
"Rude staff. Kristin especially. Do not work with this firm. I’d recommend any other insurance company."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
Profile photo of theresa tack

theresa tack

April 8, 2025

1  out of  5
rating by theresa tack
"I would leave zero stars if that was an option :("
We responded:
"Thank you for your feedback. We would like the opportunity to address your concerns regarding our insurance services and want to know how we can improve. Please reach out to us directly, we value your input."
Profile photo of Jeff Fritz

Jeff Fritz

January 27, 2025

5  out of  5
rating by Jeff Fritz
"I have used Scott Brase and his team for YEARS. They've always been EXTREMELY helpful, and have gone above and beyond with my home and auto insurance needs! The whole team is friendly, and will do everything they can to find you the best rates! Wouldn't ever hesitate to recommend to family or friends!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Sandra K Lewis

Sandra K Lewis

October 25, 2024

5  out of  5
rating by Sandra K Lewis
"Kristen at my Imperial branch always friendly and helpful. I appreciate that I can feel comfortable knowing she does whatever she can to get me the best rates. I’ve been with state Farm many years and highly recommend them. Personally found “ the grass is NOT always greener “ as I’d slid away a time or two over the years but always back. They handle my auto and home insurance. Couldn’t be more pleased."
Profile photo of Christine Toler

Christine Toler

October 3, 2024

1  out of  5
rating by Christine Toler
"I received a letter from Scott Brase's office today because I had a claim in 2021 for a cedar fence that was torn out due to a thunderstorm with high winds and hail. On May 8, 2024 the area had large amounts of hail and wind damage throughout large portions of the area and I dared to make a claim to repair my roof. State Farm doesn't mind charging huge premiums, but if they have to address a claim three years apart due to storm damage, you get a letter to be proactive in reducing the likelihood of future claims. Both claims filed in total were approximately $3700. I have spent thousands and thousands on premiums for home and auto. They are now questioning if they should renew my policy if any more claims are filed A veiled threat to force me not to seek recovery from storms I have no control over. They are a joke!"
Profile photo of Erin Johnson

Erin Johnson

February 1, 2024

1  out of  5
rating by Erin Johnson
"State Farm is a joke! They will drop you after one home policy claim. Scott Brase will NOT advocate for you at all. All these people care about is how much money they make. They literally expect you to stand outside and stop or control hurricane type winds and hail. We paid thousands a year to them for several years on homeowners, and they dropped us after one claim that they paid less out on. I will advise anyone willing to listen to avoid State Farm at all costs. They have lost the business of my entire family. If you do insure with them, good luck, and I hope you never experience any type of weather where you are located. According to the BBB reviews, they screw every single person over if it's weather related. The reviews on BBB are horrible. I wish I had checked before I ever chose to insure through them."
Profile photo of Terri Phelps

Terri Phelps

May 9, 2023

5  out of  5
rating by Terri Phelps
"Extremely helpful and answered all of our questions. Very friendly, courteous and went above and beyond!!!"
Profile photo of Alan Peele

Alan Peele

March 31, 2023

5  out of  5
rating by Alan Peele
"Scott is a great agent he really cares about his clients and provides excellent service. would recommend !! 10 stars"
Profile photo of Nu Review

Nu Review

September 7, 2022

5  out of  5
rating by Nu Review
"Scott and his team have always been responsive with all the requests and claims I have had. It is hard to find great service in today's world so I really appreciate it! Thank you!"
Profile photo of Kurtis Schmidt

Kurtis Schmidt

April 14, 2022

5  out of  5
rating by Kurtis Schmidt
"Excellent service very nice folks"
Profile photo of John Krabbe

John Krabbe

May 1, 2021

5  out of  5
rating by John Krabbe
"Some of the best and most professional people I've ever worked with regarding insurance. Incredibly helpful and very understanding."
Profile photo of Craig Robinson

Craig Robinson

April 12, 2021

5  out of  5
rating by Craig Robinson
"Love to go in and see the staff they are very friendly"
Profile photo of Victor Moss

Victor Moss

July 20, 2020

1  out of  5
rating by Victor Moss
"Arrogant and rude"
Profile photo of Amanda Bryant

Amanda Bryant

February 19, 2019

5  out of  5
rating by Amanda Bryant
"My Ford Focus Has been through a lot in the last couple years with multiple drivers hitting me. This State Farm office has been on top of my claims and very communicative and helpful. Their efficiency and professionalism are such a help in hard times."
Profile photo of Daniel Flynn

Daniel Flynn

January 14, 2019

1  out of  5
rating by Daniel Flynn
"Overpriced insurance and rude customer service"
Profile photo of kitties4x

kitties4x

November 1, 2018

5  out of  5
rating by kitties4x
"Scott, Loma & Bradnon are rock stars. I had an accident & the State Farm claims dept. sent the paperwork & check to Scott's office. They originally told me it would arrive in 10 days but it arrived in 2 days. I was able to deposit the check & find a new car by the weekend. Brandon help me with insurance for the new vehicle and made sure I had all my bases covered. I have been with Scott's office for more years that I can remember & no one in his office has ever let me down. They have always been courteous & helpful even with simple questions."